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Audio Visual Specialist

Silver Spring, Maryland
General Attributes:
In this role, you will provide service-level attention to meet customer needs, with keen foresight and knowledge to predict issues before they arise.   You may be on point for all types of pre and post-integration service and support. Your ability to communicate regularly and effectively with your customers, teammates, and internal resources will be paramount to your success.
Specific Attributes:
A minimum of 5 years of client-facing field experience in the professional AV industry with managing experiences with multiple priorities in a customer-facing role.  A demonstrated service focus with experience handling difficult customers.  
Additionally, VersaTech looks for core competencies and characteristics of both self-starters balanced with being a team player. You work with integrity with limited direction and supervision, have excellent planning, time management, and communication skills. You are comfortable with proactive communication and providing answers and status updates to the customers' questions before they ask. You are solutions-oriented and have the technical expertise to troubleshoot and diagnose issues and provide recommended solutions and alternatives that meet the customers' needs.
Primary Responsibilities and Must Haves:
  • Troubleshoots, repairs, and maintains electronic equipment such as audio, video, sound, lighting, and projection systems, as well as other systems as required.
  • Thorough knowledge of protocols and AV design, including signal flow, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including WebEx, Zoom, and Microsoft Teams
  • Networking experience with setup and servicing commercial-grade networking devices: Waps, Routers, WiFi bridge, Managed switches, and VLANs
  • Responsible for installing, terminating, and optimizing the cabling, associated devices, computers, digital technology, and commercial off the shelf technologies as required by scope and design
  • Excellent knowledge of networking addressing schemes and network integration. Experience in IP cameras, IP access control. Must have experience in PTZ camera installation and servicing
  • Provide technical instruction and assistance to customer representatives regarding installation, operation, repairs, and maintenance.
  • Responsible for troubleshooting of mechanical and electrical equipment.
  • Work directly with customers to investigate, troubleshoot, and diagnose technical product problems
  • Provide written customer-ready documentation of all analysis performed with root cause/corrective actions identified.
  • Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
Education and Experience
  • Minimum of 5 years of experience installing and supporting A/V systems and digital signage solutions
  • Must be Certified Technology Specialist (CTS) and CTS-I certified for this position.
  • Technical Degree or equivalent experience
  • AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus!
  • Knowledge of construction documentation and blueprint reading
  • Experience working with multiple departments and managing multiple tasks concurrently
  • Working knowledge of Crestron, Extron, and AMX is a plus
  • Driver’s license required, safe driving record
Key Competencies/Behaviors
  • Technical and customer service oriented with knowledge of electronics
  • Strong verbal and written communication skills
  • Capable of frequent interaction with team members, customers, and vendors
  • Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
  • Ability to problem-solve complex installation issues and present solutions for approval
  • Self-starter who takes initiative and requires minimal supervision

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