Cordia Resources by Cherry Bekaert is partnered with a $10M solutions firm who is seeking a Travel Generalist to join their team on a contract-to-hire basis. 

Title: Travel Generalist
Location: Remote/Hybrid - Washington, DC
Hourly Rate: $25.00 - $33.00/hour
Job Type: Contract-to-Hire

Job Description:
The Travel Generalist performs back-office accounting and front office functions, including but not limited to, customer service phone support, booking, ticketing, ticket exchanges, reissues, and refunds, debit memo inquiries, reconciliation CTD accounts and other duties as may be assigned by management.

• Handles incoming phone calls from travelers to assist with travel arrangements.
• Reserves airline, train, rental car and hotel accommodations.
• Troubleshoots and problem solves for travelers when needed.
• Processes weekly ARC reports and various other reports, as requested by management.
• Provides quality control and performs daily ticketing procedures including exchanges and reissues.
• Tracks all travel activity and keeps spreadsheets up to date.
• Performs after-hours support to travelers on a rotating basis.
• Performs administrative functions as assigned by management.
• Performs other duties as may be assigned by management.

Requirements & Qualifications:

• High School diploma, GED, or equivalent certification
• Associate degree preferred.
• 5+ years of travel agency experience, preferably in the CTD environment.
• Sabre GDS experience required.
• ARC certification preferred.
• MS office experience
• Aptitude for working with numbers accurately.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.