Cordia Resources by Cherry Bekaert is partnered with a leading solutions provider who is seeking a Service Coordinator to join their team on a 3-6 month contract basis. 

Title: Service Coordinator
Location: Ashburn, VA
Hourly Rate: $30.00 - $37.00/hour
Job Type: Contract (3-6 months)

The Service Coordinator II is focused on providing an exceptional service experience to our internal and external customers by providing prompt scheduling and escalation support. This candidate must have a sense of urgency and exceptional customer service skills. This candidate must also understand the processes for managing alerts, service calls, and be able to follow instructions and procedures. This candidate must work well independently and in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Accept in bound service calls and dispatch technicians as needed
• Virtually monitor customer systems to ensure all equipment is functioning properly (as needed)
• Complete scheduling and rescheduling as needed for all services ensuring that the system schedule is updated accurately daily
• Maintain the preventative maintenance schedule for assigned customers ensuring that all services are completed as contracted
• Manage warranty related service requests as received
• Facilitate warranty related meetings with the customer and internal team members
• Maintain all warranty related services requests and associated reporting
• Manage third party contractors, schedule and coordinate all services as needed
• Provide clear and timely communication to our customers at all times
• Provide clear and timely communication to our internal team at all times
• Follow up on all outstanding service requests ensuring that all services are completed
• Email all service reports to customers, once all services have been completed
• Follow up with the project management team to ensure that all technician follow up items listed on the service reports are proposed and submitted to the customer for approval
• Escalate all issues and concerns as identified to ensure timely response and resolution to our customers.
• Scan, categorize and save all applicable documentation into their appropriate locations in the system for future reference
• Manage all services from end to end ensuring all areas of the service requests are completed
• Follow all internal operational processes as instructed
• Process requests with a sense of urgency to ensure they are met in a timely manner

QUALIFICATIONS:

• Must be available to be placed on the rotating after hours on call schedule
• Willing to work some evening and weekend shifts as needed
• Must possess exceptional time management and organizational skills
• Must have the ability to multitask efficiently
• Must possess exceptional customer service skills
• Must have exceptional communication skills
• Must have problem solving skills
• Must maintain a professional demeanor at all times
• At least 2 years scheduling/logistics experience
• Experience working with mission critical facilities

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