Cordia Resources by Cherry Bekaert is partnered with a leading firm who is seeking a Tier 2 Support Specialist to join their team on a contract or permanent basis. This role is urgent and requires immediate availability!

Project Overview

• Support the setup and configuration of company computers and iPhones.
• Update and prepare 250+ computers with:
  • Microsoft 365
  • Company portal access
  • Authenticator setup
• Configure and deploy several company iPhones.
• Perform general Tier 2 support tasks, including hardware/software troubleshooting and user setup.

Position Details

• Location: Reston, VA (5 days onsite)
• Start Date: ASAP
• Pay Rate: $25–$35 per hour

Responsibilities

• Set up and configure desktops, laptops, and mobile devices.
• Install and update company software and applications.
• Ensure proper access to company portals and authentication tools.
• Provide hands-on technical support for end-users.
• Troubleshoot and resolve hardware and software issues promptly.

Qualifications

• Previous Tier 2 support experience.
• Strong knowledge of Microsoft 365 and related tools.
• Familiarity with mobile device setup (iPhones).
• Ability to work onsite and manage multiple tasks efficiently.
• Excellent problem-solving and communication skills.

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