Our client is an independent investment management firm committed to delivering a combination of first-class performance, strategic advice and the highest level of client service with offices in Austin, Baltimore, Boston, Carolinas, Delaware, London, New York, San Francisco, Virginia and Washington, D.C. They are seeking a Help Desk Technician to join their team located in Washington, DC. The firm’s institutional and private clients are based in 50 states and more than 37 countries and territories and are served by over 800 colleagues worldwide, all of whom are equity owners of the firm.
Title: Help Desk Technician Location: Washington, DC Target Start Date: 11/13/2922 Job Type: Direct Hire
Candidates must have in depth knowledge of the Windows OS
Qualified candidates should possess a minimum 5 years of recent, professional, hands on and over the phone technical support experience.
BA/BS degree preferred or relative experience
Excellent Customer Service skills (genuine desire to help customers with issues). This is an important part of the position since there will be interaction with employees at all levels (individual contributors, management and executives).
Strong in PC hardware troubleshooting/repair (preferably on the Dell PC platform)
Proven skills with MS Outlook/Exchange connectivity and other Microsoft Office products
Hands on troubleshooting experience with common Network connectivity (LAN, DNS, TCP/IP, Wi-Fi) and Remote access/Citrix issues.
Ability to manage user accounts, group, OUs through Microsoft Active Directory
Good understanding/diagnosis of problems of common web browsers (Internet Explorer, Firefox, Safari)
Understanding of enterprise security remediation and patch management.
Ability to troubleshoot Printing issues on client and server
Ability to troubleshoot common issues with handhelds (e.g. iPhone, Windows Mobile, Android)
Experience with ShoreTel VoIP desk phones for move add and changes.
Experience with Imaging solutions (creating, restoring for both PC and Mac’s)
Certification or Education
Bachelors in Computer Science
Security + CE
Excellent communication skills. Ability to effectively communicate both verbally and written with customers, team members and management.
Perform daily operations to maintain SLAs and business functions.
Must be a self-starter; able to work in a fast paced environment, and work autonomously.
Ability to prioritize workload, queue and other assignments; excellent in time management.
Strong team player working on both shared and individual assignments.
Technically minded with a focus on the customer.
Able to perform well under pressure
Ability to work in an office location
Ability to comply with our COVID-19 vaccination policy