Job Summary: We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our team. The ideal candidate will have a strong background in accounts receivable and collections, with specific experience in Salesforce (Fonteva). This role requires effective communication skills and professionalism in handling collections, drafting collection letters for both businesses and individuals, and basic proficiency in MS Office.

Key Responsibilities:

• Manage and oversee the accounts receivable process, ensuring timely and accurate invoicing and payment collection.
• Conduct collection activities, including contacting customers via phone, email, and mail to collect outstanding payments.
• Utilize Salesforce (Fonteva) to track and manage receivables and collections.
• Draft and send collection letters to businesses and individuals, maintaining a professional and effective tone.
• Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted.
• Collaborate with other departments to resolve billing and collection issues.
• Maintain accurate records of all collection activities and communications.
• Prepare reports on accounts receivable status and collection efforts.
• Provide excellent customer service and build positive relationships with clients.

Qualifications:

• Proven experience in accounts receivable and collections.
• Familiarity with Salesforce (Fonteva) is required.
• Basic working knowledge of MS Office (Word, Excel, Outlook).
• Strong communication and negotiation skills.
• Ability to draft professional collection letters.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• High degree of accuracy and attention to detail.

Preferred Qualifications:

• Previous experience in a similar role within a professional setting.
• Experience with other accounting software and systems.