Launch your professional career with one of the hottest technology companies in the DC area.
Our client is seeking individuals with high customer service skills to come in and support their growing customer base. Extensive training and mentorship programs will allow you to learn the business while exercising your natural gifts of working with people!
This is a “foot in the door” career opportunity that could put on a track for next level customer service, sales or recruiting career for top performers.
Customer Service Responsibilities:
Customer Service Qualifications/Background Profile:
- Provide timely, accurate and efficient service to our customers via FaceTime or by other virtual methods
- Assist customers in the verification process, step by step
- Provide resolution to unique customer concerns related to identity verification
- Practice discretion while handling vital, personal information
- 6 + months in customer facing role is preferred
- Intermediate to advanced computer skills; including proficiency with internet and search engines, operating systems, and browsers; effective manipulation of multiple screens simultaneously
- Comfortable communicating virtually with customers via FaceTime, Zoom and other virtual methods
- Demonstrate excellent written, verbal and interpersonal skills
- Projects a competent, enthusiastic and empathetic demeanor with customers
- Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
- A passion for delivering an excellent customer experience
- Must possess a can-do attitude and strong work ethic
- Strong initiative, drive to succeed, and time management skills
- Excellent attention to detail, spelling, and multi-tasking abilities