Cordia Resources is partnered with a community-focused non-profit seeking a Helpdesk Technician to join their team. This opportunity offers a flexible Hybrid work environment!  Details Below!

Title: Helpdesk Technician
Salary: $ 70 - $80k
Location: Washington, DC 20001
Job Type: Direct Hire
Target Start Date: 6/1/2022

Helpdesk Technician Responsibilities:

• Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improve client references by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodate client disabilities by recommending devices and techniques.
• Improve system performance by identifying problems and recommending changes.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplish information systems and organization mission by completing related results as needed.

Skills and Qualifications:

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency
• System administration
• UNIX system administration

Education and Experience:

• 4-5 years of experience in information technology or systems administration experience 
• High school diploma, GED, or equivalent
• Familiarity with telephone, office, and point-of-sale software a plus

Apply Today!