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Production Operation Manager, DevOps

Bethesda, MD
Our client a technology company with 500 employees in the Bio-pharmaceutical space is looking to add a Production Operation Manager, DevOps​ to their team.

The Production Operations Manager is a hand on manager position that will provide support to external and internal customers. This key individual will manage Change Management,  Release Management, Configuration Management and Tier 3 support for applications.
Production Operations deploys and configures application deployments. Once deployed the team is responsible for monitoring and troubleshooting the applications and interfacing with other teams on resolutions.
  • Manage the production support team
  • Provide metrics and reporting on the health of the production and UAT environments.
  • Mentor production support engineers
  • The team does release and configuration for UAT and PROD environments.   This requires an understanding of CICD tools and cloud technologies. 
  • Creating and running UAT/PROD database scripts and updates (bash and sql scripting)
  • Coordinating and configuring new environment setup
  • Manage and support UAT and Production application deployments 24x7
  • Conduct quality testing on UAT and Production deployments
  • Level 3 application support 
  • Work cross functionally with Cloud Operations, Development, Quality Assurance and L1/2 Application Support
  • 5+ years of experience of doing production support in a 24x7x365 SaaS environment
  • 2+ years managing technical teams
  • Excellent troubleshooting skills
  • Strong Database experience with MS SQL and/or Oracle
  • Experience working with SOAP/RESTful web services
  • Working knowledge of Linux OS & Scripting
  • Understanding of Infrastructure as Code (IaC), preferably Ansible. 
  • Working knowledge of Windows OS & Powershell Scripting
  • Demonstrated skills with performance testing and tuning at all levels including at the API level
  • Experience managing a change management process
  • Understanding of SLDC’s
  • Experience with CI/CD systems, preferably with Jenkins and AWS Code Deploy
  • Understanding and experience working in a cloud environment, preferably AWS.
  • Experience working in an Agile Scrum environment

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