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Senior Systems Administrator

Bethesda, Maryland

On behalf of a software company located in Rockville, MD, Cordia Resources is seeking a Senior Systems Administrator who is an expert in Okta Platform and JAMF, InTune / Azure
 

Responsibilities
  • Administer JAMF Casper Suite and Azure InTune to deploy and configure systems across the globe with zero touch configuration
  • Working with the IT Team, administer SaaS applications and configure new users with proper licensing
  • Manage application access for Atlassian products, Adobe products, Zendesk, Zoom, Tableau, AWS, and others
  • Responsible for workstation and server hardening, as well as managing patching policies and compliance
  • Manage Okta SSO, including onboarding applications with MFA
  • Keep up to date with the latest developments in computer and networking technology and make recommendations for upgrades
  • Identify opportunities for automation
  • Create and maintain technical knowledge base documents
  • Create & manage technical system procedure documentation & ensure it is updated and current.
  • Monitor and support Active Directory, DHCP, and DNS across the world
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware from all 7 locations around the U.S. through ConnectWise Manage help desk software
  • Responds to telephone calls, email, and personnel requests for technical support from local and remote customers
  • Troubleshoot issues reported by users as needed
  • Rotates weekend on-call responsibility
Required Knowledge and Experience
  • 5-8 years of experience with IT support
  • Expert in Okta Platform
  • Expert in JAMF, InTune / Azure
  • Experience with Google Workspaces and O365 administration
  • Expert in Windows AD and Windows PowerShell
  • Experience in managing servers in Hypervisor environments (VMware)
  • Solid demonstrable skills in Linux and/or Windows administration
  • Ability to research and analyze information technology problems, issues, and project requirements

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