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Help Desk 15411705

Germantown, MD
Cordia is staffing Help Desk roles for a variety of Commercial and Government Contracting clientele local to the DC and Baltimore metro area. Details below!

Title: Help Desk
Location: Washington, DC & Baltimore Metro Area
Salary: $70,000+
Job Type: Direct Hire

Certifications: Comptia A+, Network+, Security+, Google IT Support Professional, AWS Certified, ITIL

Help Desk Responsibilities:
  • Lead a team of specialists in the implementation and operation of various types of fully integrated computer-based systems. 
  • Test and operate all phases of the system cycle and components such as: hardware, software, and mass storage devices. 
  • Operate communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software. 
  • Provide Tier 1 - Tier 3 technical support to end users as required 
  • Respond to tickets in a timely manner and ensure resolution of all open technical issues as required 
  • Provide escalation of priority technical issues to next level personnel when appropriate 
  • Perform troubleshooting of outages, failed peripheral equipment, and system errors to include: printers, cell phones, PDAs, VDI end equipment, and laptops 
  • Assist users with a variety of technical issues to include: remote/telework connectivity issues and MS Office Suite errors and coordinate with custodian for equipment turn-in 
  • Reimaging of operating systems, upgrades to platforms, PKI and credential troubleshooting issues and other routine IT maintenance tasks required 
  • Evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems 
Apply Today!

 
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