Our client seeks a Systems Engineer to be responsible for designing, testing, securing, licensing, implementing, administrating, documenting, troubleshooting, and refining all on- on-premises and cloud-based business application systems, operational systems, underlying network infrastructure, and all related computer hardware and software while providing 3rd Level Help Desk technical assistance.

DUTIES AND RESPONSIBILITIES:

• Design and manage all on-premises and cloud-based business application systems updates, upgrades, additions, and retirements following ITIL 4 best practice guidelines.
• Thoroughly test new systems in a proper lab setting, formulate deployment and contingency plans, and verify everything with the IT Director before pushing to Production.
• Monitor the virtual server, physical server, cloud computing and network environments 24/7 for warnings and alerts, taking appropriate action as necessary.
• Oversee administration of all Information Technology systems, on-premises and in the cloud, maintaining the health and security of the organization.
• Manage the licensing of all cloud services, business application systems, certificates, domains, operating systems, network devices, and all other enterprise, third-party software required for maintaining proper security and support.
• Develop and update all application, server, network, and security IT documentation, including policies, procedures, checklists, and techniques specific to related systems.
• Perform complex problem isolation, troubleshooting, and resolution throughout the entire Information Technology infrastructure, always seeking refinements and improvements.
• Act as the primary technical lead for all major initiatives, changes, and deployments, responsibly managing engagements with vendors and contractors.
• Provide expert phone system administration and support, including programming, configuration changes, ACD Queue creation/management, and SIP trunk issues.
• Practice proper Lifecycle IT Management by regularly assessing current hardware infrastructure needs, tracking equipment, scheduling replacement and responsible recycling.
• Verify backup system functionality and disaster recovery plans regularly by testing the restoration of files, virtual machines, and physical servers.
• Stay educated on the latest technology, keep current on relevant certifications, and regularly attend technical training to maintain necessary security proficiency and technical expertise.
• Occasionally train employees on current or new technologies, proper security, end-user application use, and healthy computer usage hygiene.
• Mentor and advise the Network and Desktop Specialist and Junior Systems Administrator roles.
• Designated backup for Director, Information Technology.

Security Services:

• Harden, safeguard, and regularly verify compliance with all aspects of the IT infrastructure according to CIS Benchmarks and all relevant regulations.
• Oversee management and maintenance of all core networking devices, including firewalls, routers, switches, etc. to maintain proper security levels and compliance.
• Could you suggest, present, and justify security policy changes to the IT Director, implementing, verifying and documenting any approved changes
• Research and address all concerns found during annual and semi-annual cybersecurity assessment engagements within a set timeframe, based on severity.

Help Desk Services:

• Provide 3rd Level Help Desk technical assistance and support for all incoming support requests, including issues related to computer desktops, laptops, tablets, mobile devices, printers and all end- user applications.
• Provide 3rd Level Audio-Visual technical assistance and support for all in-house AV systems, training rooms and conference rooms.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Cybersecurity, MIS or related field required
• Minimum of 5 -7 years of related job experience

KNOWLEDGE, SKILLS AND ABILITIES:

• Required certifications: CompTIA Network+, CompTIA Security+, VMware VCTA
• Highly preferred certifications: (ISC)2 CISSP, VMware VCAP or equivalents
• Preferred certifications: ISACA CISA, VMware VCP
• Extensive understanding and administrative knowledge of all server-class Microsoft Windows Operating Systems from 2003 to 2019 (and beyond), Linux & Mac OSX
• Demonstrable experience using VMware vSphere, vCenter Server and any supporting technologies including vSAN, iSCSI and NAS
• Expert administrative knowledge of MS Active Directory, Azure Active Directory, Exchange, Group Policy, SCCM, WSUS, Intune and Jamf
• Proven design knowledge of multiple current business application systems and software, including but not limited to: anti-virus, phone, security, software distribution, digital signage, POS and backups
• Exhaustive understanding of all networking fundamentals and protocols such as TCP/IP, SMB, DNS, LLMNR, NetBIOS, DHCP, SMTP, SSL, VLAN, Telnet, SSH, RDP, RSTP, QoS, CoS, etc.
• Excellent time management skills, able to prioritize and efficiently complete projects on time, all while maintaining strict information confidentiality
• Exceptional written and verbal communication skills; ability to exercise tact and courtesy in working with all levels of staff whether in-person, over the phone or in email