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Membership Manager 16383504

Gaithersburg, MD
Cordia Resources by Cherry Bekaert is partnered with a dynamic organization dedicated to serving 41,000 members, is currently seeking a Membership Manager to join their team. This position is an excellent opportunity for an individual with strong database skills, financial literacy, and exceptional customer service to make a significant impact in a growing and evolving membership department.

Job Title: Membership Manager

Employment Type: Temp to Hire
Compensation: $50,000 - $55,000 annually, plus full benefits
Location: Gaithersburg, MD

  • Serve as the front line for membership, processing payments from chapters, and providing outstanding customer service.
  • Utilize database systems such as iMIS, CRM, Salesforce, etc., to manage membership information effectively.
  • Address and resolve any concerns or inquiries related to membership payments, applying payments accurately, and providing detailed explanations to members.
  • Take on recurring tasks from the Director of Membership, elevating the role beyond a typical processor.
  • Submit new membership applications and manage the online membership process.
  • Assist in the transition from a legacy system to the iMIS database by fall.
  • Previous experience using databases, particularly iMIS, CRM, Salesforce, etc.
  • Financial literacy, with experience in accounts payable/accounts receivable is acceptable.
  • Strong customer service skills and a pleasant personality.
  • Previous experience in membership management is a plus.
  • Ability to handle a dynamic workload and adapt to changing priorities.
  • Excellent communication and organizational skills.
Company Culture:
Join a collaborative and supportive team that values innovation, dedication, and a commitment to excellence. We are excited to fill this crucial position that has been vacant for a year, and we look forward to welcoming a dedicated and enthusiastic Membership Manager to our clients organization.

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