Cordia Resources by Cherry Bekaert has partnered with a government contractor in Spring Lake, NC / Ft. Bragg that is searching for a tenured Service Technician for a permanent opportunity.

The Service Technician will be responsible for the installation, maintenance, and troubleshooting of security and IT systems at potential DOD sites in the area..

Responsibilities:

• Install, configure, and maintain access control, video surveillance, and intrusion detection systems.
• Prepare system upgrades and modifications to meet requirements and industry standards.
• Work with with project teams to ensure successful implementation of security solutions.
• Identify and resolve technical issues promptly and efficiently.
• Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance.
• Provide remote and on-site support to address client concerns and maintain system functionality.
• Interface directly with clients to understand their needs and address inquiries.
• Provide training and guidance to clients on system operation and maintenance.
• Build and maintain positive client relationships through effective communication and problem resolution.
• Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.
• Collaborate with the technical support team to contribute to knowledge bases and best practices.
• Ensure that all installations and services meet company and industry standards.
• Conduct regular quality checks and participate in quality improvement initiatives
• Other duties assigned within reason of current role previously specified.

Candidate Qualifications

• High school degree or GED required
• Trade School experience / graduation preferred
• 5+ years of experience in the installation and maintenance of surveillance and security systems.
• 1 to 2 product-specific certifications helpful; industry-specific certifications desired
• Active driver’s license and ability to drive company vehicle
• The position may require Personal Protective Equipment (PPE) use such as safety glasses, hard hat, ear plugs, steel-toed shoes, or work boots, as required on job site.  May require safety vest.  
• Basic construction with some level of electrical or a low voltage background
• Experience in 1 or more of the following industries: electronic/electrical, fire alarm & life safety, data-cable installation and/or building automation.
• Strong knowledge of field hardware. 
• Ability to read and understand design drawings, PWS, requirements docs, and typical.
• Understand Life Safety and building codes. 
• Ability to discern need for escalated support and communicate need for help.  Ability to work with minimal supervision. 
• US Citizen required