Our client, a law firm with more than 40 practice areas, has an opening an opening for an Instructional Design/Training Manager. The Manager is responsible for designing comprehensive learning programs to enhance the technology user’s ability to work with the various information technologies, systems, and applications used to support the Firm and its clients.
The Manager will design and oversee the development of internal and external curriculum including eLearning, blended learning, virtual training, webinars, and online and informal learning solutions using instructional systems design principles and guidelines. The Manager is responsible for the oversight of quality and alignment of all training curriculum content to ensure effectiveness and compliance and supervises the IT training team. Responsibilities:
Designing and creating engaging learning experiences that include eLearning programs, videos, digital and paper-based training, and virtual instructor-led materials for all operations training programs, including new hires and new solutions, features, and service releases that enable attorneys and staff to perform work tasks in an efficient manner.
Working closely with the training staff, firm management and leadership, HR, Practice Groups, IT, and other stakeholders to conduct front-end training needs assessments to determine training solutions and/or make recommendations to business process improvement or metrics that align with the firm’s strategic goals.
Monitoring Instructional Design deliverables to project scope and requirements and serving as a strategic instructional development resource for trainers throughout the firm.
Designing and implementing all learning strategies, including a change management plan, pilot workshops, and train-the-trainer of new initiatives, refresher, HR training, and core IT offerings.
Working closely with representatives from the firms’ other offices to provide training materials and classes regularly using various eLearning options.
Creating evaluation plans to measure the impact of training and set guidelines for business impact and risk assessment evaluations.
Designing and coaching others to utilize a variety of data collection tools (interviews, surveys, focus groups, etc.) to determine the most appropriate learning solution in needs analysis and/or to evaluate results.
Publishing a monthly training schedule with current course descriptions and prerequisites.
Working closely with the BRC, specifically the Firm Wide BRC Manager, BRC Coordinators, and the User Support Specialists, to determine standard document creation and editing techniques. Using this knowledge to develop training courses that will ultimately result in standard document creation throughout the firm.
Working closely with the Manager, Infrastructure Services to develop cross training plans for the trainers and training assistants on the technical aspects of the computer system.
Working closely with the Manager, Infrastructure Services, Network Manager, or the Director of Enterprise Applications for planning, development, evaluation, and implementation of new applications and system enhancements.
Supervising floor support for major system changes, rollout of new software, system enhancements, and applications developed for the firm.
Providing daily supervision and direction to the trainers and training assistants.
Minimum of 5 years of related experience in large scale learning design including blended solutions is required.
Minimum of 3 years of experience in assessment of business and learner needs and training design best practices to meet organizational metrics.
Minimum of 3 years of management experience.
Four-year college degree preferred, equivalent experience considered.
Previous law firm employment preferred. Experience in eLearning (Captivate, Articulate, HTML etc.), video development, and virtual training development (Adobe Connect webinars, learning platforms, streaming channels).
Ability to work within a collaborative environment and within aggressive time frames.
Strong knowledge of adult learning principles.
Able to analyze complex business requirements and adopt new methods to develop materials, take preventative measures with projects, programs, and process designs to overcome potential barriers.
Knowledge of computer operating systems and general knowledge of applications commonly utilized in a law firm environment.