View all jobs
Senior IT Technician Manager
Washington, DCOur client is looking for intelligent, creative individuals interested in helping grow something truly unique in our markets. The ideal candidate will have hands-on system administration experience with providing daily operations support for data center systems and supporting direct Tier II client/customer support, incident management, and trouble resolution for all IT services, computing platforms, and wireless devices to a large remote workforce. As a manager, you will mentor and develop junior staff, deliver quality services to our clients, and expand work under existing contracts.
Responsibilities:
Required Qualifications
Responsibilities:
- Responsible for daily operations and health of the infrastructure.
- Ensure the availability of the network and all systems and services.
- Manage all virtual servers, physical servers, enterprise storage, file and server backups, network switches, routers, firewalls, telecom closets, and data center.
- Support and resolve escalation of tickets that cannot be resolved at the Tier I level and requests that require advanced knowledge or access using a combination of prior technical knowledge among team members via mentoring and cross-training.
- Maintain complete, accurate, and up-to-date documentation on all network applications and systems.
- Research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others.
- Engage external vendors to initiate support tickets, act as a primary POC, and maintain consistent communication and troubleshooting efforts until resolution.
- Monitor for system anomalies, errors, and failures; all system alerts will be reviewed.
- Provide certificate management for internally generated PKI and 3rd party issued certificates.
Required Qualifications
- Ability to obtain a Public Trust Clearance
- US Citizen
- Bachelor’s degree in computer science, cybersecurity, information technology, software engineering, information systems, computer engineering
- 5+ years of experience in providing patching and vulnerability management and other security services for cloud-hosted services.
- Text Experienced in Systems Administration of a complex network (Nutanix SAN, HP NAS)
- Proficient at PowerShell scripting.
- Experienced in utilizing the ServiceNow ITSM tool to track and resolve incidents, service requests, and changes.
- Experienced in providing Active Directory Support, and account management.
- Familiar with Azure Active Directory