Cordia Resources by Cherry Bekaert is partnered with a dynamic organization dedicated to serving 41,000 members, is currently seeking a Membership Manager to join their team. This position is an excellent opportunity for an individual with strong database skills, financial literacy, and exceptional customer service to make a significant impact in a growing and evolving membership department.
Job Title: Membership Manager Employment Type: Temp to Hire Compensation: $50,000 - $55,000 annually, plus full benefits Location: Gaithersburg, MD
Serve as the front line for membership, processing payments from chapters, and providing outstanding customer service.
Utilize database systems such as iMIS, CRM, Salesforce, etc., to manage membership information effectively.
Address and resolve any concerns or inquiries related to membership payments, applying payments accurately, and providing detailed explanations to members.
Take on recurring tasks from the Director of Membership, elevating the role beyond a typical processor.
Submit new membership applications and manage the online membership process.
Assist in the transition from a legacy system to the iMIS database by fall.
Previous experience using databases, particularly iMIS, CRM, Salesforce, etc.
Financial literacy, with experience in accounts payable/accounts receivable is acceptable.
Strong customer service skills and a pleasant personality.
Previous experience in membership management is a plus.
Ability to handle a dynamic workload and adapt to changing priorities.
Excellent communication and organizational skills.
Company Culture: Join a collaborative and supportive team that values innovation, dedication, and a commitment to excellence. We are excited to fill this crucial position that has been vacant for a year, and we look forward to welcoming a dedicated and enthusiastic Membership Manager to our clients organization.