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Collections Specialist

WASHINGTON, DC
Cordia Resources is currently recruiting for a collections associate to join a fast growth software company on a consulting engagement on a remote basis. This is an immediate need and they are looking to have someone start as early as this week.

As a Collections Specialist you will handle outbound and incoming communication related to outstanding delinquent lease payments. You will also be responsible for resolution of account administrative delinquencies. 
 
Specific responsibilities include:
  • Contact and collect accounts 10-60 days past due to arrange for timely payments.
  • Answer incoming phone calls and respond to internal inquiries/other requests simultaneously.
  • Process research and correspondence in relation to customer disputes and collection problem inquiries.
  • Work in a team based solution oriented environment that involves customer support including: billing, taxation, insurance, maintenance, contract terms, purchase options and account history.
  • Determine why customers are delinquent and overcome obstacles to ensure payment.
  • Expected to work 10-25 accounts per day.
 
Qualifications
  • 2+ year experience using an accounting software system and 2+ year prior administrative accounting support required
  • SalesForce software experience required
  • Excellent verbal and written communication skills
     

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