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Member Success Coordinator
Washington, DC Member Success Coordinator
Location: Hybrid (Washington, DC Metro Area preferred)
Employment Type: Full-Time
Are you someone who brings not just capability, but energy? We’re partnering with a mission-driven organization to find a Member Success Coordinator who thrives in a fast-moving, high-accountability environment. This role touches nearly every part of the member ecosystem, so we’re looking for someone with a strong sense of ownership, curiosity, and contagious positivity.
If you’re excited to help build something new, embrace change, and enjoy being part of a collaborative team, this could be the perfect opportunity for you.
What You’ll Bring
Position Summary
As the Member Success Coordinator, you’ll serve as the frontline representative for a national membership-based organization. You’ll support members via phone and email, ensuring a positive, professional experience at every point of contact. You’ll also play a key role in maintaining data integrity, supporting campaigns, and contributing to member satisfaction.
This is an ideal role for someone who enjoys helping others, thrives in a structured but fast-paced environment, and is eager to grow in data management, operations, or member engagement.
Key Responsibilities
Member Support (50%)
Required Skills & Experience
Preferred Qualifications
Growth & Development
This role offers a clear path for growth in data management, analytics, and member experience.
IND123
Location: Hybrid (Washington, DC Metro Area preferred)
Employment Type: Full-Time
Are you someone who brings not just capability, but energy? We’re partnering with a mission-driven organization to find a Member Success Coordinator who thrives in a fast-moving, high-accountability environment. This role touches nearly every part of the member ecosystem, so we’re looking for someone with a strong sense of ownership, curiosity, and contagious positivity.
If you’re excited to help build something new, embrace change, and enjoy being part of a collaborative team, this could be the perfect opportunity for you.
What You’ll Bring
- A confident, professional communication style — comfortable on the phone and over email.
- Pride in accuracy and organization, with an understanding of the “why” behind the work.
- A calm, solutions-oriented mindset under pressure.
- A fast-learning attitude, especially when it comes to new systems and data.
- A team-first mentality that contributes to culture, not just checklists.
Position Summary
As the Member Success Coordinator, you’ll serve as the frontline representative for a national membership-based organization. You’ll support members via phone and email, ensuring a positive, professional experience at every point of contact. You’ll also play a key role in maintaining data integrity, supporting campaigns, and contributing to member satisfaction.
This is an ideal role for someone who enjoys helping others, thrives in a structured but fast-paced environment, and is eager to grow in data management, operations, or member engagement.
Key Responsibilities
Member Support (50%)
- Serve as the first point of contact for members, providing friendly and accurate assistance.
- Own member inquiries from start to finish, ensuring timely resolution.
- Resolve issues related to renewals, login access, payments, and general questions.
- Maintain up-to-date knowledge of programs and benefits.
- Log interactions thoroughly in Salesforce.
- Enter and update member information in Salesforce.
- Review and correct data inconsistencies.
- Support data hygiene projects and ensure compliance with privacy standards.
- Assist with membership campaigns and communications.
- Coordinate print/mail projects and event follow-up.
- Help execute member feedback surveys.
- Contribute to SOP documentation and process improvements.
Required Skills & Experience
- Bachelor’s degree preferred, or equivalent experience.
- 2+ years in customer service, admin support, or membership operations.
- Strong written and verbal communication skills.
- Exceptional attention to detail and time management.
- Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM.
- Professional demeanor and team-oriented mindset.
Preferred Qualifications
- Proactive problem-solver with a passion for process improvement.
- Interest in data integrity, analytics, or user experience.
- Collaborative spirit and desire to help others succeed.
Growth & Development
This role offers a clear path for growth in data management, analytics, and member experience.
IND123