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Systems Support Specialist 15333234

Beltsville, MD
Cordia Resources is partnered with an award winning construction company seeking a Systems Support Specialist to join their team. Details Below!

Title: Systems Support Specialist
Salary: $75k
Location: On-site in Beltsville, MD 20704
Job Type: Direct Hire
Target Start Date: 6/1/2022

Systems Support Specialist Responsibilities:
  • Support all information systems related issues
  • Support projects to gather user requirements, design requirements, configurations, testing, and implementation of systems and applications

Technical Skills and Qualifications:

  • Review and resolve ERP support ticket requests for staff.
  • Analyze and diagnose ERP issues.
  • Assist with Vista by Viewpoint administration.
  • Assist with ERP projects, such as platform installations, upgrades, and migrations, data extracts for financial or audit purposes, integration with mobile and cloud technologies, etc.
  • Assist with ensuring the integrity and security of information and access to support company reporting and internal control standards.
  • Work with others to analyze ERP hardware and software malfunctions to assist in diagnosing the root cause of the issue.
  • Work with others to document, update, and maintain ERP policies and procedures.
  • Assist with basic training/support in use of various applications.
  • Leverage change and release management process to ensure all platform updates and upgrades are thoroughly tested and signed-off before go-live.
  • Partner with the ERP vendor regarding product roadmap, enhancement suggestions, and support cases.
  • Become an SME (Subject Matter Expert) for an increasing number of modules and interfaces within ERP.
  • Perform project-based responsibilities for systems-related projects.
  • Test programs or databases, document errors. and recommend necessary changes to ERP systems.
  • Other duties as directed by Business Information Manager.

Required Skills and Abilities:

  • Seeks to and is able to provide excellent customer service to internal and external customers.
  • 1-3+ years of relevant hands-on experience with ERP systems, including trouble-shooting (preferred – Vista by Viewpoint ERP).
  • Strong communication, writing, interpersonal, and analytical skills.
  • Able to understand business needs and anticipate business goals regarding the ERP system.
  • Able to prioritize and manage several milestones and projects efficiently.
  • Able to establish reasonable and attainable deadlines for resolution (effective time management skills).
  • Extensive experience working with Office, heavy on Excel.
  • Able to work responsibly with minimal supervision.
  • Passionate about learning new technologies and improving existing products.
  • General accounting knowledge is a plus.
  • SQL experience is a plus.
  • Preferred Technology Exposure: Vista by Viewpoint, Crystal Reports, Power BI, SSRS, SSIS, VBA, Microsoft Office365.
Education and Experience:
  • Associates degree in related field with 1-2 years of full-time experience supporting ERP systems, or an equivalent combination of education and experience sufficient to perform the essential duties of the position.
  • Preferred – Bachelor’s degree in information systems, business, business analytics, accounting, finance, or  equivalent education and experience.
Benefits of Working with Cordia Resources
Cordia Resources is a leading recruiting and staffing firm in the Washington, DC area. We focus on building strong relationships with employers and job seekers, like you, because we care about opening new doors to career opportunities and helping our clients grow. Join our consulting team to benefit from our best-in-class Consultant Care program, multiple project opportunities, health and retirement benefits, participation in company events, among others.

Apply Today!

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