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Financial Aid Coordinator 15576806

Loudoun, VA
Cordia Resources is seeking a Financial Aid Coordinator to support a large education organization. The Financial Aid Coordinator will be responsible for assisting students with financial aid documents and inquiries. This role will require candidates to be onsite daily during the initial training period and then will allow candidates to work in a hybrid model.

Duration of role: Contract to hire
Schedule: 9:30am-5:00pm Monday through Friday with one late day shift 11:30am-8:00pm
Compensation: $15-$17hr depending on experience

Job Responsibilities
  • Handle inbound/outbound students requests through phone and email.
  • Determine needs of the caller and provide an appropriate solution which aligns with the team’s business processes and guidelines.
  • Help students navigate financing options, University policy and other topics pertaining to various methods of payment used by our learners.
  • Assist all Financial Aid Advisors in day-to-day activity of supporting students
  • Update, maintain and work in conjunction with Financial Aid Advisors to document and assist students populations.
  • Work closely with the Financial Aid Support Team to identify trends and root cause of issues pertaining to learner needs.
  • Meet established objectives for making and receiving inbound calls and metrics.
  • Call out on a variety of collections campaigns in order to engage students past and present, to take action on their balance.
  • Process payments, work with Financial Aid Advisors to update students records, and accurately complete accompanying procedures.

  • 1-3 years of customer service experience preferred
  • Bachelor's degree
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