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Mac IT Support 15842441

Vienna, VA

We seek an IT Support Technician responsible for providing on-site Apple Mac support to our internal staff in a small and dynamic team environment.

Responsibilities

  • Manage full workstation lifecycle with tools such as MDM, Munki, and Puppet
  • Provide support for Mac laptops and other IT equipment in a mobile environment
  • Ensure client systems are patched and backed up in a timely manner
  • Proactively monitor and resolve workstation issues before they become a problem
  • Provide employee training and assistance
  • Follow documented procedures
  • Update and contribute to internal documentation
  • Manage asset inventory

Qualifications:

  • Must have experience administering and troubleshooting Mac computers
  • Experience automating complex workflows preferred
  • Python or similar scripting experience preferred
  • AirWatch or similar device management experience preferred
  • Munki or similar package management experience preferred
  • Puppet or similar configuration management experience preferred
  • Ability to thrive in a professional environment with highly technical staff
  • Excellent customer service skills
  • Willingness to learn new skills and technology relevant to the job

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